When will my order arrive?
Handling and shipping times may vary based upon your selections. The average order will arrive in 5-7 days. We use USPS shipping, if you would like information on your order status, you can contact us.
Are chains included with all necklaces?
Yes, every pendant and necklace that you see on our site includes the chain. The chains are very fine and are either silver plated, gold plated or copper. If you have a chain that you prefer to use, the pendants are easy to remove and are designed to fit onto most chains.
How do I care for my designs?
Each of our designs is hand-made and can be delicate. Use a soft touch when cleaning and handling each piece. Most items are created with silver or gold plated metals and wire, this metal can tarnish. If your design looks grey or spotty just rub the metal with a polishing cloth and this will restore its shine. If the item needs additional care, line a small bowl with aluminum foil, fill with hot water, add 2 tablespoons of salt and two of baking soda, dip your items in this solution.
What if an item is broken?
If one of your selections arrives damaged in any way, or if your item breaks within 30 days of your purchase, just place the damaged item in an envelope and mail it to our address, (make sure to include your order number and mailing address). Your item will be replaced immediately and the cost of your postage will be applied to your next purchase.
Can I sell Frosting357 products?
We do offer designs that are available to stores and boutiques. We also offer designs to direct sell specialists. Please feel free to contact us to receive more information on special vendor rates and how to become an approved affiliate.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal
Is your site secure?
Purchasing on Frosting357 is secure. We use PayPal to process your transaction so it is protected from checkout to delivery. PayPal uses 128-bit encryption for payments and adheres to international PCI (payment card industry) and CISP (cardholder information security program) standards for data protection.
Do I need a PayPal account?
No, you do not need a PayPal account. Our website allows you to pay with a credit card directly, so there is no need to sign into or create a PayPal account. Simply input your credit card number and personal information into the fields provided, submit the information, and follow the on-screen instructions to finalize the order. Purchases from Frosting357 will appear as PAYPAL*FROSTING357 on your credit card statement.